Privacy Policy

Last Updated: 1st March 2025

Welcome to Mineplaza! This Privacy Policy explains how we collect, use, and protect your personal data when you access or use our Minecraft server, website (mineplaza.fun), and online store. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

  • Company Name: Mineplaza
  • Website: mineplaza.fun
  • Contact Email: [email protected]
  • Mailing Address: Mineplaza, Suite 18, 63-65 Woodside Road, Amersham, Buckinghamshire, HP6 6AA, United Kingdom
  • Data Controller: Mineplaza is the data controller responsible for your personal data.

2. What Data We Collect

2.1 Information You Provide to Us

We may collect the following personal data directly from you:

  • Account Information: Minecraft username, email address, and Discord username (if linked).
  • Payment Information: If you make a purchase, our payment processor (PayPal) will collect your billing details (e.g., name, email, transaction ID). We do not store credit card or payment details.
  • Contact Information: When you contact us via email, Discord, or website forms, we may collect your name and email address.
2.2 Information We Collect Automatically

When you access our website or server, we may collect:

  • IP Address & Device Information: Your IP address, browser type, operating system, and device identifiers.
  • Server Usage Data: In-game interactions, purchases, chat logs, and player statistics.
  • Cookies & Analytics: We may use cookies and tracking technologies (e.g., Google Analytics) to analyze site traffic and enhance user experience.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Providing Services: To allow you to access our Minecraft server, website, and store.
  • Processing Payments: To process transactions securely via PayPal.
  • Enforcing Rules: To prevent fraud, handle chargebacks, and enforce our Terms of Service.
  • Customer Support: To respond to inquiries and provide support.
  • Security & Anti-Fraud: To detect and prevent illegal activities (e.g., hacking, chargeback fraud).
  • Legal Compliance: To comply with UK laws, regulations, and legal obligations.
  • Marketing (Optional): With your consent, we may send you updates about Mineplaza events, offers, or news.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you (e.g., providing server access and processing purchases).
  • Legitimate Interests: To maintain security, improve our services, and prevent fraud.
  • Legal Obligation: To comply with tax, legal, and regulatory requirements.
  • Consent: When required (e.g., for marketing communications), we will seek your explicit consent.

5. How We Share Your Data

We do not sell or rent your personal data. However, we may share data in the following cases:

  • Payment Processing: Transactions are processed through PayPal, which has its own privacy policy.
  • Legal Authorities: If required by law, court order, or to protect our rights.
  • Server Moderation: In case of rule violations, we may share relevant information with server administrators or anti-cheat systems.
  • Third-Party Service Providers: We use third-party tools (e.g., web hosting, analytics) that may process limited data on our behalf.

6. Data Retention

We retain personal data only for as long as necessary:

  • Transaction Data: Retained for legal/tax purposes (up to 6 years).
  • Server Logs & Chat Data: Retained for security and moderation (typically 30-90 days).
  • Inactive Accounts: Deleted after 2 years of inactivity.
  • Marketing Data: Retained until you opt out.

7. Security Measures

We take security seriously and implement measures to protect your data:

  • Encryption: Secure HTTPS connections and encrypted storage where applicable.
  • Access Controls: Restricted access to personal data within our team.
  • Fraud Prevention: Anti-cheat and anti-fraud mechanisms to protect against abuse.

Despite these measures, no system is 100% secure. We encourage users to use strong passwords and protect their accounts.

8. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data (except where legally required to retain it).
  • Right to Restriction: Request limited processing of your data.
  • Right to Data Portability: Request transfer of your data to another service.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent for marketing communications.

To exercise any of these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and analytics to improve our website experience. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Discord, PayPal). We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be announced on our website and Discord. Continued use of our services after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

  • Email: [email protected]
  • Mailing Address: Mineplaza, Suite 18, 63-65 Woodside Road, Amersham, Buckinghamshire, HP6 6AA, United Kingdom

By using Mineplaza’s services, you acknowledge that you have read and understood this Privacy Policy. Thank you for being part of our community!